Frequently Asked Questions
Sway Contact Info
For any questions contact hello@getsway.com
How Long Does It Take To Approve A Social Post?
It can take up to 7 business days.
What is the Approval Process?
What Sway is looking for when approving the posts 👇
- Making sure it was an actual social post: Sway looks to make sure the submitted screenshot was an actual social post
- Does it have the right @tags and #hashtags: we look to make sure they’re tagging correctly
Examples of approved social post 👇
Example of a post that was not approved 👇
Why was this ☝️ submitted post not approved?
- Sway could not determine if it was a social post or just a picture of the technician.
Q: What is the denial process for something like this?
A: Sway will email the customer asking if they can resubmit but with a screenshot of the full social post.
What If A Customer Did Not Receive Their Amazon Gift Card?
Email team@getsway.com with the persons name and email address and Sway will look into why the customer did not receive their gift card.